Refund Policy

RETURN POLICY

Event Hydration Solutions, Inc offers a 1 year warranty on manufacture defects from the date of receiving your product. Defects would include faulty water dispensers, leaky fittings, or cracks that are determined to be from either shipping or during the manufacturing process.

If a product is found to be defective, we reserve the right to help solve the problem by consulting with the customer on common trouble shooting solutions. Customer will need to email photos of the defected area to Kevin@watermonster.us

If it is found that the problem can not be resolved after consulting and reasonable trouble shooting efforts, Event Hydration Solutions, Inc will send out a new product replacement at no cost to the customer. Event Hydration Solutions, Inc does not honor refunds.  Because our products are made from Food Grade components, we are not able to accept returns or give refunds.  Liability and loss of quality control prevents us from restocking and reselling the product as new to another customer.  

EXCHANGES (if applicable)

We only replace items if they are defective or damaged as outlined above. Event Hydration Solutions, Inc will honor a credit to exchange the same or different product of equal value.
Send all exchange requests to: kevin@watermonster.us